When it comes to facing the public after a serious event, safeguarding communications expert Miriam Rich has developed skills and experience highlighting the key factors that should always be present–truth, sensitivity and a priority for victims and survivors.

Miriam is a crisis communications consultant and media relations specialist with a background in safeguarding. She’s handled communications for some of the most high-profile incidents and investigations of recent decades, including London’s multi-agency crisis response to Covid-19, the Grenfell Tower Inquiry, the trial of the London ‘nailbomber’, the Soham murders of Holly Wells and Jessica Chapman, the disappearance of Madeleine McCann, and multiple investigations into child sexual abuse. She started as a press officer at New Scotland Yard in 1999 in the aftermath of the Stephen Lawrence Inquiry, working on portfolios including counter-terrorism, racial and violent crime and the Commissioner’s press office. In 2006 she went on to be a founding member of staff and Head of Media at the Child Exploitation and Online Protection (CEOP) Centre, the government agency (now part of the National Crime Agency) set up in response to the explosion of the internet and what were, at that time, new threats to children via social media. She left the public sector in 2011 to work independently, founding her company which provides media training and crisis communications support to organisations with a safeguarding responsibility. Clients include schools and colleges, fostering agencies, religious organisations and charities. Public and private sector clients include leading day and boarding schools, universities, law enforcement agencies and charities, for whom she provide support, advice and guidance at board level and develop targeted communications materials for stakeholders. She provides media training in crisis communications to individuals and groups, working with a professional cameraman to provide an authentic experience that builds confidence and prepares you for the real thing.

Miriam has specific expertise in criminal justice, child protection, education and safeguarding issues with experience gained at New Scotland Yard, the National Crime Agency, the Child Exploitation and Online Protection (CEOP) Centre and a wide range of other organisations and companies. She helps clients to respond to crises and reputation-threatening situations through:

providing strategic direction and media training at board level
• developing / implementing a communications strategy to manage media interest and other enquiries
• handling media enquiries and guiding press office responses during times of crisis
• advising on authentic and meaningful communications to key stakeholders
• supporting in-house press and marketing teams

Contact details. www.miriamrich.co.uk

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